Privacy Policy
Last updated: November 2026
This Privacy Policy explains how A Water Damage ("we," "us," or "our") collects, uses, and shares information when you visit this website or call the phone numbers listed on it. By using the site or calling, you agree to the practices described here.
1. Who we are
A Water Damage is a free referral service. We connect homeowners and businesses with independent local contractors who provide water damage repair, restoration, and related services. We do not perform the work ourselves. The contractors you are connected with are separate, independent businesses with their own privacy practices.
2. Information we collect
We collect only the information needed to route your call and run this website:
- Call information. When you call, our phone system may record your phone number, the date, time, and length of the call, your general location based on area code, and the number you dialed.
- Call recordings. Calls may be recorded for quality, training, dispute resolution, and fraud prevention. You will be told at the start of a recorded call where the law requires it. If you do not want the call recorded, you may hang up.
- Information you share on the call. This may include your name, service address, the type of damage, and details needed to match you with a contractor.
- Website usage data. Like most sites, we may collect your IP address, browser type, device type, pages visited, referring page, and time on site through server logs, cookies, and analytics tools.
We do not ask for, and you should not provide, payment card numbers, bank details, or government ID numbers through this website or on our referral line.
3. How we use information
- To connect your call with an independent contractor who serves your area.
- To measure call volume, call quality, and advertising performance.
- To prevent fraud, spam calls, and misuse of our service.
- To respond to questions or complaints about a referral.
- To comply with legal obligations and enforce our Terms of Service.
4. How we share information
When you call, your call and the details you provide are routed to an independent contractor so they can help you. That contractor may receive your phone number, service address, and description of the damage. Once you are connected, the contractor's own privacy practices apply to how they use your information.
We may also share information with:
- Service providers that help us run phone routing, call tracking, hosting, and analytics, under agreements that limit their use of the data.
- Advertising and analytics partners that measure which ads and pages lead to calls.
- Law enforcement, regulators, or other parties when required by law or to protect our rights, users, or the public.
- A buyer or successor if our business is sold, merged, or reorganized.
We do not sell your personal information for money. Some states treat certain advertising and analytics sharing as a "sale" or "sharing" of data. Where that applies, you may opt out using the contact method below.
5. Cookies and tracking
This site may use cookies, pixels, and similar tools to understand how visitors use the site and which ads drive calls. You can block or delete cookies in your browser settings. Blocking cookies will not stop the click-to-call buttons from working.
6. Telephone communications and TCPA
We use your phone number to route your call and, if a call drops, a contractor may call you back to continue helping with your request. We do not use automated dialing systems or prerecorded messages to make marketing calls or send marketing texts to you without your prior express written consent, as required by the Telephone Consumer Protection Act (TCPA). You can ask not to be contacted again at any time, and we will honor that request.
7. Your privacy rights
Depending on where you live, you may have the right to:
- Ask what personal information we have about you.
- Ask us to correct or delete your personal information.
- Opt out of the sale or sharing of personal information and of targeted advertising.
- Not be treated differently for exercising these rights.
To make a request, call +1-877-637-9008 and ask for a privacy request, or reach us through the contact details on this site. We will verify your request before acting on it and respond within the time required by applicable law.
8. Data retention and security
We keep call records and recordings only as long as needed for the purposes above, for legal compliance, or to resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect information, but no system is completely secure.
9. Children's privacy
This site and referral service are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
10. Links to other sites
This site may link to other websites. We are not responsible for the privacy practices of those sites or of the independent contractors you are connected with.
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. Continued use of the site or service after an update means you accept the revised policy.
12. Contact
Questions about this policy can be directed to A Water Damage by calling +1-877-637-9008.
